Terms of Service (ToS)

1. Purpose of the service

NiceHub Services is a home-repair matching platform. Customers can submit requests and independent artisans can propose a repair. Business partners may also submit requests for their customers.

NiceHub Services does not perform the repair work or employ partner artisans. Artisan availability and response times are not guaranteed.

2. Users and professional accounts

Customers can submit repair requests without being artisans. Tools for responding to requests and managing jobs are reserved for authorised artisans and business partners.

Professionals must provide accurate, up-to-date information about their identity, activity, qualifications and insurance. NiceHub Services may request supporting documents and limit professional access until verification is complete.

3. Requests and proposals

Customers describe the problem and intervention address. Requests may be sent to relevant artisans based on trade, service area and availability. Professionals may choose whether to respond.

Before dispatch, customers can review a proposal and discuss the price, scope of work and estimated arrival time with the artisan. Submitting a request does not, by itself, order work from an artisan.

4. Prices and payments

Submitting a request and being matched is free for customers. The artisan proposes the repair price, which the customer must accept before the job. Additional work or a price change requires a new agreement between them.

NiceHub Services does not charge a commission on the repair price. Any professional subscription plans are shown on the Pricing page. If online payment is offered and selected, applicable processing fees are shown before confirmation.

5. Cancellation, complaints and assistance

The customer and artisan should notify each other about a cancellation or material change. Terms for the repair are those agreed between them, subject to applicable legal rights.

Issues can be reported through the job tracking page or to support@services.nicehub.app. NiceHub Services may help document exchanges and guide the parties, without replacing their respective obligations or legal remedies.

6. Data and notifications

Information needed for requests, tracking, support and service security is handled under the NiceHub Services privacy policy. Contact details needed for a job may be shared with the relevant professional.

NiceHub Services may send notifications about requests and accounts. Delivery depends on the contact details supplied, device and notification permissions.

7. NiceHub Services scope

These terms apply only to services.nicehub.app and its home-repair journeys. VTC ride dispatch at nicehub.app and private driver bookings at transfers.nicehub.app are separate activities with their own journeys and terms.

8. Changes to these terms

NiceHub Services may update these terms. The applicable version is the one shown when using the service or accepted in the professional journey, as relevant. Professional account holders may be asked to accept a new version.